We're happy to answer any questions you have

Have a question? Look at our list of our most frequently asked questions to find the answer. If your question isn't answered below, call our Member Services department toll-free at (800) 290-0523, any time between 7 a.m. and 7 p.m. Monday - Friday CT, for prompt and friendly assistance.

Is this an insurance plan?
No, this is not an insurance plan. This plan provides you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received.
Can I use my membership when I travel away from home?
Yes, your membership can be used at any participating provider in the United States. (Some plans may be used when traveling internationally. Please review your membership kit for details).
After I register for the dental plan, when should I receive my membership kit?
After your payment has been processed, you will receive a membership kit in 7 to 10 business days.
How do I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523. They will be happy to send additional cards to you.
If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
What can I do if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of this dental plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at (800) 290-0523 for help finding participating providers.
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.

If you have any questions you don't see here, let us know by calling our Member Services department toll-free at (800) 290-0523, any time between 7 a.m. and 7 p.m. CST, for prompt and friendly assistance.

THIS PLAN IS NOT INSURANCE and is not intended to replace health insurance.

This plan does not meet the minimum creditable coverage requirements under M.G.L. c.111M and 956 CMR 5.00. This plan is not a Qualified Health Plan under the Affordable Care Act. This is not a Medicare prescription drug plan. The range of discounts will vary depending on the type of provider and service. The plan does not pay providers directly. Plan members must pay for all services but will receive a discount from participating providers. The list of participating providers is at ezpaydental.com. A written list of participating providers is available upon request. You may cancel within the first 30 days after effective date or receipt of membership materials (whichever is later) and receive a full refund, less a nominal processing fee (nominal fee for MD residents is $5, AR and TN residents will be refunded processing fee). Discount Plan Organization and administrator: Careington International Corporation, 7400 Gaylord Parkway, Frisco, TX 75034; phone 800-441-0380.
This plan is not available in Vermont or Washington.